Hello Change Terms of Use
These Terms of Use govern your use of Hello Change which is owned and operated by Hello Sunday Morning (ABN 82 145 512 125). By clicking ‘I Agree’ when signing up to the Hello Change program you confirm that you have read and understood these Terms of Use and agree to comply with them. If you do not agree with any part of these Terms, you must not access or use Hello Change.
Eligibility and account use
We may change these Terms of Use from time to time. Your use of Hello Change following any such change to the Terms of Use will confirm your acceptance of the changes. You must be eighteen (18) years of age or over to use Hello Change. You must not create an account on behalf of anyone else or share your login details.
When registering, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account details and for any activity that occurs under your account. If you become aware of any unauthorised use, you must notify us immediately.
We reserve the right to disclose your identity or account-related information if required by law.
Program content and license
Hello Sunday Morning owns all rights, title and interest (including present and future copyright) in Hello Change. All material in Hello Change such as articles, written materials, names, trade marks, images, photographs, videos, designs, illustrations and logos (‘Content’) are owned by, or licensed to us (unless expressly indicated otherwise). You are granted a non-exclusive, non-transferable licence to use Hello Change and access the Content in the manner set out in these Terms of Use.
You may use Hello Change and access the Content only for your personal and non-commercial use. Nothing in these Terms of Use or in Hello Change will grant you ownership of the Content (or any intellectual property rights in it). You may not sell, modify, copy, distribute, display, communicate or otherwise use the Content unless we have expressly authorised you to do so in writing.
Research and evaluation
Hello Sunday Morning is committed to improving the quality and effectiveness of its services and programs to our members. Research and evaluation form a critical part in ensuring our members benefit from our programs. It helps with identifying and understanding what is achieved through our programs and whether improvements need to be made.
By accepting our terms and conditions you are agreeing that you are aware that your de-identified data may be used for research purposes to improve the quality of our services. De-identification means that a person's identity is no longer apparent or cannot be reasonably ascertained from the information or data. We analyse registration and follow up data (for example alcohol consumption or wellbeing scores) of Hello Sunday Morning members from time to time to ensure our services still meet the needs of our members.
Hello Sunday Morning also sometimes invites members to participate in health research via our services or via members’ email addresses to better understand our member needs and to improve alcohol support services more broadly. This may for example include completing surveys and participating in interviews.
Members invited to be involved in health research can provide consent (opt in) or deny consent (opt out) at the time such invitations occur. Opting out of research will not impact on Members’ ability to continue to participate in use of Hello Change or any of our other services.
All research is conducted in accordance with applicable privacy, ethics and data security standards. Ethics approval is obtained for all externally published research projects involving identifiable information.
External links
Hello Change may contain links or other connections to websites operated by parties other than us (‘Links’).
These Links are provided for convenience only. If you use a Link to access a third-party website, you do so entirely at your own risk. Our inclusion of Links or other connections to third party websites does not imply any endorsement of the material on them or any association with their owners or operators. The views or recommendations provided in these Links do not necessarily reflect those of Hello Sunday Morning.
Modifications, interruption and disruptions to Hello Change
You confirm and acknowledge that Hello Sunday Morning may modify, suspend, disrupt or discontinue any part of Hello Change whether to all users or to you specifically, at any time with or without notice.
You agree and acknowledge that Hello Sunday Morning will not be liable for any of the actions set out above or for any loss or damage that is caused by any of the actions set out above.
The Hello Sunday Morning website and Hello Change technology is dependent on third party engineering and hosting in part, and on a range of factors such as software, hardware and tools, either our own or those owned and/or operated by our contractors and suppliers. Hello Sunday Morning does not guarantee that the Hello Sunday Morning website and Hello Change will be uninterrupted or that it will be secure, consistent, timely or error-free.
Disclaimer and limitation of liability
To the fullest extent permitted by law, Hello Sunday Morning excludes all conditions and warranties (express and implied) of any kind in relation to Hello Change (the Hello Sunday Morning website, the Services and the Content). Under no circumstances (including without limitation, any act or omission on our part) will we be liable for any indirect, incidental, special and/or consequential damages or loss whatsoever which results from any use of or access to, or any inability to use or access to the Hello Sunday Morning website and Hello Change (the website or any Content). Certain laws may not allow the exclusion of some conditions and warranties, in which case some of the above exclusions may not apply to you.
Hello Change is not intended to be used for medical diagnosis or medical advice concerning which specific treatment may be appropriate for you.
You should never rely on or make health or wellbeing decisions purely based on use of Hello Change. Never disregard, avoid or delay obtaining medical or psychological advice from your registered health practitioner because of information or advice you receive through Hello Change.
You agree that Hello Sunday Morning and its affiliates shall not be liable to you or anyone else for any loss or injury caused in whole or in part by relying upon, using or interpreting the content or any other information obtained using Hello Change. In no event will Hello Sunday Morning or its affiliates be liable to you or anyone else for any incidental, consequential, indirect, special or exemplary damages or lost profits arising out of the use or inability to use the Content, or any other information obtained through Hello Change, even if Hello Sunday Morning, its affiliates, its licensors, agents or representatives know or have been advised of the possibility of such damages.
Indemnity
You agree to indemnify Hello Sunday Morning and our officers, directors, employees, agents and affiliates from and against all claims, liabilities, costs and expenses (including legal costs on a full indemnity basis) resulting from your failure to comply with these Terms of Use.
Termination
Hello Sunday Morning may (in our sole discretion and without prior notice to you) terminate your use of Hello Change and the Content if:
1. You breach or fail to comply with these Terms of Use
2. We believe Hello Sunday Morning’s Hello Change is not appropriate for you
Applicable law
The Hello Change website is controlled from our offices in New South Wales. These Terms of Use will be governed by and construed in accordance with the laws of New South Wales. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales. If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms of Use which will continue in full force and effect.
Contact
If you have any questions or concerns regarding these Terms of Use, please contact us at support@hellosundaymorning.org.
Review and updates
These Terms are reviewed annually. Any updates will be published on the Hello Sunday Morning website. Continued use of Hello Change after an update indicates your acceptance of the revised Terms.
This policy applies from 16th July 2025.
