Daybreak Community Guidelines and T&Cs
The Daybreak community guidelines exist to maintain a safe, supportive
and respectful space for you to share your personal experience with alcohol.
About Daybreak
Hello Sunday Morning delivers the Daybreak App alongside partner organisations, including the Australian Government Department of Health.
Daybreak is a peer-to-peer support service. Daybreak is designed to complement, not replace, your relationship with health care professionals.
We do not provide crisis support or counselling. We do not monitor the Community Forum requests on a 24 hours/7 days per week basis, so it is critical for your safety that you do not wait for us to respond.
If you live in Australia and you or someone you know is in crisis and need urgent help, please contact:
- Beyond Blue on 1300 22 4636 or go to beyondblue.org.au/get-support/urgent-help
- In a medical emergency, call triple zero (000)
- If you are living outside Australia, please contact your local support service
- For other crisis services, please click here
What Daybreak offers
Daybreak services include our peer community, Drink Tracker, Care Navigation and Hello Change.
The Daybreak community guidelines are designed to create a safe, anonymous, supportive community forum. Everyone deserves to feel heard and respected, and these guidelines help us maintain a space where that’s possible.
Sharing safely
Please do not publish content that contains graphic or specific details, or any descriptive account of:
- Your or anyone else’s medication or substance dosages or administration methods
- Self-harm methods or plans
- Details about a suicide or suicide attempt including information about methods or location
- Traumatic experiences (e.g., death of a loved one)
- Sexual or physical abuse
- Recommending diets, potentially harmful weight loss practices and sharing BMI information
- Any other content that others may find distressing or harmful in any way
Consider a trigger warning
Certain topics can bring up difficult feelings. If you are discussing a sensitive or distressing topic, consider adding a trigger warning with context to the beginning of your post. E.g. Trigger warning – suicide. Please write the body of your message in the comments section underneath your trigger warning. This will give other members the opportunity to make an informed decision before reading your post.
Some examples of when to use trigger warnings are:
- When recounting a distressing experience like family violence or suicidal thoughts
- When sharing about a recent death of a loved one
Remember, you can share your journey and growth – just focus on your perspective, feelings and lessons learned rather than graphic or
descriptive details.
Keep your comments turned on
It can be distressing when a member shares suicidal thoughts or feelings but then turns their comments off so that other members cannot
provide support to them.
If possible, let others know that you are safe or that you have a safety plan
It’s ok not to be ok. If you have posted about your suicidal thoughts or feelings in the Daybreak community, it can be helpful for other members
to know that you have steps in place to keep yourself safe. This might include letting members know that you have crisis support numbers handy
and plan to contact them if things get worse for you, or that you have a close friend or family member who can help you. If you are not feeling safe or
don’t have support in place, we strongly encourage you to seek immediate help from a crisis or emergency service.
Privacy and confidentiality
- Don’t use a username that could identify you or anyone you know (e.g. JohnSmith1305)
- Don’t include any details of locations that could identify you in any way
- Don’t use more than one account when posting in Daybreak. If it appears that you have multiple accounts, our team will reach out to you and ask you to choose a primary account
- If you have been logged out of your account or need to change your password, please contact our support email at support@daybreakprogram.org. Our team can organise a password reset
Offensive, inappropriate or harmful content
- Don’t spam the Daybreak community feed repetitively with posts not related to your alcohol journey
- Don’t post any inappropriate, obscene, offensive or provocative content
- Don’t post about specific illegal activities or encourage activity that is illegal or unsafe
- Don’t post with commercial interests in mind or to promote a business, product or service
- Don’t post content that is politically motivated, racist, discriminatory or hateful
- You are free to disclose your stance on a particular topic; however, discussions need to remain respectful, and focused on your
relationship with alcohol - Don’t refer or invite members to third party sites (e.g., social media or Spotify), through the Daybreak app
- Don’t post ongoing or repetitive criticism of a service offering
- Don’t post or behave in a way that disrupts moderation processes, including publicly challenging, criticising, or attempting to override
Moderator decisions. If you have feedback for Hello Sunday Morning, you can contact us on support@daybreakprogram.org - Don’t post remarks that could be considered defamatory
- Don’t provide professional advice such as legal, medical or financial, even if you think you are qualified to do so
Illicit drugs and medications
- You may mention the name of specific illicit drugs when sharing your experience, but please do not discuss detailed benefits, methods of use or dosage details
- Focus on your personal journey, challenges and harm reduction strategies rather than promoting or recommending substance use
- You can mention prescribed medications by name when sharing your experience, but please do not discuss dose, how to take them, or give advice about medications to others
- Focus on your personal journey and what has helped you in your journey
- Don’t recommend or seek advice about medications, treatments, supplements or other substances
- If you’d like to support another member, encourage them to speak with their GP or contact the National Alcohol and Other Drug Hotline on 1800 250 015
Examples of safe and unsafe posts in the community
What if I don't follow the community guidelines?
We understand that occasionally the guidelines may be breached unintentionally. If this occurs, one of our moderators will contact you through the app.
Your post will be removed from the Daybreak app, and you will be notified of this action. In these instances, you are free to continue participating
in the online community. However, if it becomes clear that you are knowingly breaching the community guidelines, our staff may need to
suspend or permanently ban accounts.
Suspension process
If you repeatedly and intentionally breach the community guidelines, access to Daybreak may be removed for a period of time. In these
circumstances, the process is as follows:
- You will be contacted regarding your behaviour and provided with a warning. You will be invited to address your posting behaviour and provided with support to do so.
- If you intentionally breach the community guidelines again, you will be contacted and made aware that there will be a periodic suspension. Access is removed for a designated period.
- Access will be restored at the end of that period.
If your access has been removed, you will not be able to log into your account. If you wish to provide feedback or make a complaint, you can email
support@daybreakprogram.org
Hello Sunday Morning reserves the right to remove a member’s access to Daybreak immediately to protect the community and individual members
from further impact.
Zero tolerance for bullying
and aggression policy
Hello Sunday Morning takes a zero-tolerance approach to bullying. Every person involved in the Daybreak app, including moderators, has a right to psychological safety.
Bullying is repeated and deliberate disrespectful behaviour that targets or undermines a person, causing them to feel intimidated or unsafe in our
Daybreak community.
Threats, intimidation, manipulation or derogatory behaviour towards other members will not be tolerated under any circumstances. This includes:
- Accusations
- Spreading rumours
- Insults and criticism
- Humiliation and ridicule
- Attempts to scare
- Attempts to isolate, push out or control
What happens when I report a share or comment?
If you are concerned that a post or comment has breached these guidelines you can flag it with the moderator team. Once a report is submitted,
the post will be automatically hidden by our system to minimise potential harm while a moderator reviews it. You will receive a message confirming
that we have received your report and are investigating. Moderators assess the post and comments to identify to determine whether
these guidelines have been breached.
- If the post breaches the guidelines, it will be removed from the community feed and the member who posted it will be notified of the reason
- If support is needed outside Daybreak: The reported member will be provided with information about appropriate
support services
Daybreak moderators
Hello Sunday Morning employs a dedicated team of trained health professionals as moderators. They monitor all activity on the Daybreak app,
including recovery rooms and private spaces. Moderators work standard business hours (AEST), so posts made on weekends, public holidays, or
after hours are reviewed on the next business day.
The role of the moderator is to:
- Ensure the Daybreak community is a safe, anonymous and nonjudgmental space where members can support one another in line with the community guidelines
- Identify and respond to posts or activities that breach the guidelines
- Respond to member reports of concerning posts
- Identify and respond to risk signals, such as unsafe substance use, signs of distress, or self-harm
- Moderators are not therapists or counsellors and do not replace healthcare professionals.
- If a member appears to be at immediate risk of harm, moderators cannot contact emergency services because all members are anonymous.
They will encourage the member to contact emergency or crisis support services immediately and provide information on how to do so.
Daybreak Member Terms and Conditions (Mobile app)
These Terms of Use govern your access to, and use of, the Daybreak mobile application (“the App”), which is owned and operated by Hello Sunday Morning Ltd (ABN 82 145 512 125) (“we”, “our” or “us”).
By using the App, you agree to comply with and be bound by these Terms. If you do not agree, you must not access or use the App.
These Terms operate in conjunction with our Privacy Policy, which explains how we collect, use and disclose personal information.
Eligibility and account use
You must be 18 years or older to register for and use of the Daybreak App. By creating an account, you confirm that the information you provide is accurate and complete.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately if you suspect unauthorised use of your account.
Hello Sunday Morning may suspend or terminate your access to the App if we reasonably believe you have breached these Terms or if we believe the App is no longer appropriate for your needs.
Privacy and data use
By using the App, you consent to the collection, use and disclosure of your personal information in accordance with our Privacy Policy. This includes sensitive information you may provide about your health, wellbeing and experiences.
We may use de-identified data for internal reporting, service evaluation and research purposes. Formal research projects are subject to Human Research Ethics Committee (HREC) approval and require your separate, informed consent.
You have the right to request access to or correction of your personal information by contacting:
privacy@hellosundaymorning.org.
Content and intellectual property
All intellectual property rights in the App, including text, graphics, images, audio, video, design, layout, software and other content (“Content”), are owned by Hello Sunday Morning or licensed for our use.
You are granted a limited, non-exclusive, non-transferable licence to access and use the App and its Content for your personal, non-commercial use only.
You must not copy, reproduce, distribute, modify, transmit, display, publish, create derivative works from or commercially exploit any part of the App or its Content without our prior written consent.
You retain ownership of content you post to the App; however, by posting or uploading material, you grant Hello Sunday Morning a royalty-free, worldwide, non-exclusive licence to use, reproduce and display your content within the App for the purpose of service delivery and moderation.
Acceptable use and community standards
The Daybreak App is a peer-support platform designed to promote respectful, safe and inclusive conversations about behaviour change and wellbeing. You must use the App in a lawful and respectful manner at all times.
You must not:
- Post or share content that is discriminatory, harassing, abusive, threatening, violent or sexually explicit
- Promote or encourage substance misuse, self-harm, suicide or unsafe behaviours
- Share personal health advice, especially about medication, supplements or medical treatment
- Post advertisements, spam or links to external commercial products or services
- Impersonate others or misrepresent your identity
- Breach another person’s privacy, including by sharing identifiable information about them without consent
You must comply with our Community Guidelines, which set out behavioural expectations and moderation processes in more detail. Breaches of the Guidelines may result in content removal, suspension or permanent account deactivation.
Moderation and breach consequences
The Daybreak App is actively moderated by trained peer facilitators and staff to support psychological safety and uphold community standards. All posts may be reviewed prior to or after publishing.
Moderators may edit, remove or decline content that does not align with our Community Guidelines or these Terms.
Moderators may also contact you directly to provide support, clarification or feedback on content that may cause harm or distress to you or others.
Breaches of these Terms or the Community Guidelines may result in:
- A private warning or reminder of expectations
- Temporary suspension of posting privileges
- Removal of content
- Permanent deactivation of your account
We reserve the right to take immediate action without notice where content poses a serious risk to individual or community safety, breaches legal obligations or violates another person’s rights.
You may raise concerns or request a review of moderation decisions by contacting: support@daybreakprogram.org.
Links
The App may contain links or other connections to websites operated by parties other than us (‘Links’). These Links are provided for convenience only. If you use a Link to access a third-party website, you do so entirely at your own risk. Our inclusion of Links or other connections to third party websites does not imply any endorsement of the material on them or any association with their owners or operators. The views or recommendations provided in these Links do not necessarily reflect those of Hello Sunday Morning.
Information we collect about you, your usage of Daybreak, disclosure to third parties and rights to access are set out in the Daybreak Privacy Policy.
Subscription, payments and refunds
The Daybreak App is free for residents of Australia, supported by funding from the Australian Government and partner organisations.
For international users, paid subscriptions are available via in-app purchases on the Apple App Store or Google Play Store:
- A$12.99 per month, or
- A$119.99 per year,
following a two-week free trial.
Subscriptions auto-renew unless cancelled before the end of the billing period. Refunds for purchases made through Apple or Google are subject to those platforms’ respective terms and policies.
Data usage
Daybreak primarily uses drink tracking, community features, and chat with text-based content. Estimated data usage is:
- Light use (drink tracking, reading content): ~5MB per week
- Moderate use (drink tracking, occasional community interaction): ~20MB per week
- Heavy use (frequent posting and community engagement): 40MB or more per week
Use of a Wi-Fi connection is recommended to minimise mobile data costs, especially for users with limited data plans.
Disclaimer and medical advice
The Daybreak App provides peer support, self-guided tools and behaviour change resources designed to support wellbeing and reduce risky alcohol use. It does not provide medical, psychological or psychiatric diagnosis, treatment or advice.
The App is not a substitute for professional health care. If you have concerns about your physical or mental health or if you are experiencing a crisis, you should seek help from a qualified health professional or contact a crisis support service.
We do not guarantee that the App will meet your specific needs or achieve particular outcomes. Your use of the App and its features is at your own risk. We do not make any warranties regarding the accuracy, reliability or availability of the content or peer support interactions provided through the App.
Service availability
We aim to provide continuous access to the Daybreak App. However, we do not guarantee that the App will be available at all times or free from interruptions, errors or delays.
The App may be unavailable for scheduled maintenance, updates or due to technical issues beyond our control. We will endeavour to provide notice of planned outages wherever feasible.
We are not liable for any loss or damage you may suffer as a result of the App being temporarily unavailable or experiencing technical faults.
We reserve the right to modify, suspend or discontinue any part of the App at any time without notice.
Indemnity and limitation of liability
To the maximum extent permitted by law, you agree to indemnify and hold harmless Hello Sunday Morning, its directors, employees, agents and affiliates from any claims, losses, damages, liabilities or expenses (including legal fees) arising from your use of the App, your breach of these Terms or any content you post or share.
We exclude all warranties and guarantees not expressly stated in these Terms, including implied warranties of merchantability and fitness for purpose.
To the extent permitted by law, Hello Sunday Morning is not liable for any direct, indirect, incidental, special or consequential loss or damage (including loss of data, personal injury or emotional distress) arising out of or related to your use of or inability to use the App.
Where our liability cannot be excluded by law, it is limited to re-supplying the service or the cost of doing so.
Termination
You may stop using the App and delete your account at any time.
Hello Sunday Morning may suspend or terminate your access to the App at our discretion if you breach these Terms, violate our Community Guidelines or if we reasonably believe your continued use may cause harm to you, other users or the integrity of the service.
In the event of termination, we may deactivate your account and remove your access to all App features.
We are not liable for any loss or damage arising from suspension or termination of access.
Where your account has been terminated, you may contact us to request clarification or to seek reactivation: support@daybreakprogram.org.
Complaints and support
We are committed to maintaining a safe and respectful experience for all users of the Daybreak App. If you have a concern, complaint or feedback about the App or a moderation decision, you are encouraged to contact us.
Complaints may relate to:
- App functionality or access issues
- Breaches of Community Guidelines
- Privacy concerns or data handling
- Moderator behaviour or decision-making
We will acknowledge your complaint within five business days and respond in line with our Feedback and Complaints Policy and applicable legislation.
You can contact us at: support@daybreakprogram.org for user support or moderation queries or privacy@hellosundaymorning.org for privacy-related concerns.
Changes to terms
Hello Sunday Morning may update these Terms of Use from time to time to reflect changes in legal requirements, service functionality or organisational policies.
When changes are made, we will update the “Effective Date” at the top of this document and may notify you through the App or by email where appropriate.
Your continued use of the App following any changes to the Terms indicates your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the App and delete your account.
Governing law
These Terms are governed by the laws of New South Wales, Australia. By using the Daybreak App, you agree to submit to the exclusive jurisdiction of the courts of New South Wales in relation to any dispute arising from these Terms or your use of the App.
If any part of these Terms is found to be invalid or unenforceable, the remainder will continue in full force and effect.
This policy applies from 15th May 2026.
