Hello Sunday Morning Charter of Rights
At Hello Sunday Morning, we are committed to empowering people to change their relationship with alcohol by providing high-quality, accessible, and compassionate digital support. Our services are designed to uphold dignity, respect, and autonomy while ensuring a safe and inclusive environment for everyone.
This Charter of Rights outlines what you can expect when using our services and how we ensure transparency, fairness, and respect in every interaction.
Your rights and our commitments
1. Access to support
Your right: You have the right to access support services when you need them, regardless of your location, background, or circumstances.
Our commitment: We will ensure our digital health services remain accessible, inclusive, and barrier-free. If you require additional support, we will provide information and assistance to help you access the services that best suit your needs.
2. Safety and wellbeing
Your right: You have the right to a safe, supportive, and non-judgmental environment where your mental health and wellbeing are prioritised.
Our commitment: We will provide evidence-based, secure, and reliable digital tools to support your journey. Our moderation and safety measures are designed to minimise risks and ensure a positive user experience.
3. Respect and inclusion
Your right: You have the right to be treated with dignity, kindness, and respect, and to have your identity, culture, and personal choices recognised.
Our commitment: We will listen to you, respect your experiences, and provide services that are inclusive and free from discrimination, stigma, or judgment.
4. Transparency and communication
Your right: You have the right to clear, transparent, and accurate information about our services, policies, and available support options.
Our commitment: We will communicate in a way that is easy to understand, providing information in multiple formats where possible to ensure accessibility.
5. Participation and choice
Your right: You have the right to be actively involved in decisions about your care and to choose how you engage with our services.
Our commitment: We will empower you with knowledge and resources to make informed decisions about your journey with alcohol change. Your feedback will be valued in shaping and improving our services.
6. Privacy and confidentiality
Your right: You have the right to expect that your personal information will be kept private and secure.
Our commitment: We adhere to the highest standards of data security and privacy. Your information will never be shared without your consent unless legally required.
7. Feedback and complaints
Your right: You have the right to provide feedback or raise concerns about our services without fear of discrimination or disadvantage.
Our commitment: We will listen to and act on feedback in a timely and respectful manner. Your input is essential in helping us improve our services and ensure they remain responsive to community needs.
How you can help us
To create a positive and supportive environment, we ask that you:
✔ Engage with our services respectfully and considerately.
✔ Provide honest feedback to help us improve.
✔ Respect the experiences and privacy of others within the community.
Accessing this charter
We are committed to making this Charter of Rights available to everyone. It can be accessed:
- Online at Hello Sunday Morning’s website
- As a downloadable PDF or easy-to-read version
- In alternative formats, including translated versions or with accessibility support upon request
If you have any questions or require additional assistance, please contact us at:
privacy@hellosundaymorning.org
hellosundaymorning.org
We are here to support you every step of the way as you change your relationship with alcohol.
Why this matters
This updated Charter of Rights reflects Hello Sunday Morning’s values of innovation, excellence, curiosity, caring, and evidence-based practice. It ensures that every individual engaging with Hello Sunday Morning knows their rights, feels supported, and has a clear avenue for participation and feedback.
